At D&R, customer satisfaction is our top priority. We strive to provide excellent services and support, but we understand that there may be instances where a refund or cancellation is necessary. Please review our policy below to understand how refunds and cancellations are handled.

1. Refund Policy

We offer refunds in certain situations as outlined below:

1.1 Service Not Provided

If you have been charged for a service that was not delivered, you are entitled to a full refund. Please contact our support team immediately if this occurs.

1.2 Service Not Satisfactory

If you are not satisfied with the service provided, you may request a refund within 7 days of the service completion. We will work with you to resolve the issue or offer a partial or full refund based on the circumstances. Refunds will not be granted in cases where:

• The issue is outside the scope of the service requested.
• The problem is related to hardware malfunctions, third-party software, or external factors beyond our control.
• Data loss occurs due to factors outside of our responsibility, such as failing to back up data before service.

1.3 Remote Services

If the problem persists after remote troubleshooting, we will reattempt to fix the issue free of charge. If the issue cannot be resolved after multiple attempts, you may request a refund within 7 days of the initial service.

1.4 In-Home Services

For in-home services, refunds will only be issued if the problem could not be resolved during the visit and remote follow-up attempts do not fix the issue. Any physical hardware or components purchased as part of the service will be subject to the return policies of the third-party vendor.

1.5 Software Purchases

If software was purchased through D&R, refunds are only applicable if the software is found to be defective or incompatible with your system. Licensing fees for digital software purchases are generally non-refundable.